We offer a free delivery service based on order value. Our free US mainland delivery is based on orders over $50*.

Our standard US delivery charge is $9.95.

For a full breakdown of our delivery rates visit our Delivery & Payments page.

Unfortunately from our Grangers US website we currently only offer delivery within the US*. We work with distributors and retailers in over 50 countries worldwide so please contact us for more information on where you can find our products.

*We also don't currently deliver to Alaska or Hawaii.

All US orders ship directly from within the United States.

We work with UPS/USPS to try and provide fast and efficient delivery of all orders, of 2-5 business days. Once we have processed your order (our team aim to process all orders within 24-48 hours) you will receive tracking information sent to the email address used to place your order. This can be used to track and/or rearrange your delivery. Delivery times may vary during peak times like Easter and Christmas.

We aim to provide a smooth hassle-free returns policy, to ensure your shopping experience is an enjoyable one. If you have an issue with your order (up to 30 days after delivery occurs), get in contact with our team at hello@grangers.co.uk or by filling in our contact form here.

For our full Returns & Refunds Policy click here.

Once our Dispatch Team have processed your order you will receive tracking information for UPS/USPS sent to the email address used to place your order. This can be used to track and/or rearrange your delivery.

Please ensure that the delivery address is correct before placing your order. As our order processing and dispatch processes are automated we are unable to amend an incorrectly entered shipping address and orders cannot be refunded in these circumstances.

Whilst we pride ourselves on the service we provide you when shopping with us, we know mistakes do occur from time to time. If there is an issue with any of the items you receive please contact us and we will do our best to resolve your issue with speed, ease and with the absolute minimal inconvenience.

If for some reason a promo code hasn’t worked or you have placed your order and realize afterwards that you forgot to use it, simply get in touch with our team and we will do our best to resolve this for you.

Yes, please find more details here.

All of our formulations are PFC-Free and PFAS-Free and water-based. Our environmentally-responsible, durable and solutions help to enhance your time outdoors without impacting the world you love to explore.

We were the first aftercare brand in the world to invent a water-based product in 1947. Today, all of our formulations are water-based and PFC-free.

We are proud to have been a bluesign System Partner since 2007 and have a wide range of bluesign approved products. This guarantees that not only our products are eco-responsible but that we’re environmentally, socially and ethnically responsible as a company.

Our products are made and filled at our Head Offices in Derbyshire, United Kingdom and our insoles are sourced in Europe.

You may see “APT” logo on our bottles. Advanced Polymer Technology (APT) is Grangers’ own blend of fluorocarbon-free polymers and emulsions. Developed by our in-house Research and Development team, it’s formulated to provide a highly breathable and durable water-repellent finish to all outdoor gear.

Here at Grangers we’re big animal lovers, so we have never tested on animals. Our products are cruelty-free and have never been tested on animals. We also have a wide range of Leaping Bunny Vegan-certified products.

Our products do not have an expiry date, however, they do have a best before of five years. The date of manufacture can be found on the side of the bottle, pouch, tin or jar. Grangers’ products can still be used after their best before dates have passed; however, their performance may be slightly affected.

You don’t need to worry about residues when using our products. If they’re used according to our bottle instructions, all you’ll get is performance – no unwanted extras.

We support the Responsible Down Standard (RDS) by making sure that we only work with those brands that use ethically sourced down.

We have a wide range of products that are certified as biodegradable according to OECD 301A.

All of our products, unless otherwise stated, are compatible with GORE-TEX and other breathable membranes.

All of our productions are durable air-dry formulations. However, for optimum performance, we recommend applying a small amount of heat where possible to your newly-reproofed gear, such as tumble drying on a low setting, using a hair dryer or hanging over a radiator. This is to increase the durability and performance of the treatment. If these aren’t viable options, air drying will still result in effective protection.

All of our reproofers are equally durable. Our Clothing Repel provides all-over protection in one wash, and our Performance Repel Plus allows you to apply extra to areas prone to abrasion, such as where backpack straps sit. So the choice is yours.

You don’t need to worry about what water type you have when using Grangers. All our formulations perform the same regardless of hard or soft water.

Unfortunately, we do not recommend using Performance Repel Plus on footwear as the formula of the Performance Repel Plus is specifically designed to reproof clothing. However, Footwear Repel Plus is ideal for leather and suede boots, offering long-lasting protection against rain and stains with added conditioning.

Unfortunately, we do not recommend using Footwear Repel Plus on clothing as the formula of the Footwear Repel Plus is specifically designed to reproof footwear and contains added conditioning making it compatible with all footwear uppers. However, Performance Repel Plus is ideal for waterproof clothing, offering long-lasting protection against rain and stains.

To fully restore the loft of your down jackets, properly drying is key. If down is left damp it can start to clump meaning it will no longer keep you warm and can look a little odd in appearance.

Our protective waxes (G-WAX and Waterproofing Wax) work best on smooth leather. Wax will darken the fabric of suede and nubuck footwear and flatten the nap, giving the appearance of smooth leather. However, Footwear Repel Plus won’t alter the appearance and if the nap does flatten, it can be revived with a suede and nubuck brush, whereas you cannot do that with the waxes.

Using a normal detergent will strip away the DWR whereas a technical detergent such as Performance Wash helps to prepare for reproofing and revives any existing repellency.

All of our down formulations enhance existing hydrophobic properties without impairing performance.

Performance wash is not a harsh detergent or soap so will be suitable for washing climbing ropes.

1. Remove as much dirt and debris from the rope by brushing and shaking as possible.
2. Fill a tub or very large container with warm water (30°C) and add a Grangers Performance wash.
3. Soak the rope in the soap solution for about 20 minutes, for best results agitate with your hands or stir it.
4. Rinse the rope thoroughly with clean water (ideally two rinses).
5. Hang the rope up to dry completely before storing it away.
   

Our bottles are made of 100% recycled Ocean Prevented Plastic.

Our NEW LOOK Eco Pouches (with the coloured caps) are now fully recyclable with the rest of your plastic. Our older Eco Pouches (with the white or black caps) can be recycled via Terracycle – you can find the closest recycling depot to you on their website.

If you require a copy of our Safety Data Sheets please email hello@grangers.co.uk listing the product you require the MSDS for and the purpose and we will supply all necessary information.

In 2005, we became the first aftercare company to produce a 2 in 1 clean and reproof formulation, invented by our Technical Director and CEO Karolina Jones who has been with the company for over 30 years. To this day, we are still the only aftercare brand to offer this solution saving you time, energy and water.

Please send an email to hello@grangers.co.uk and our Technical team will respond to your enquiry as soon as possible.

All of our formulations and finished products are quality-controlled by our in-house QA department.