Refund & Returns Policy

Returns and Refunds

Whilst we pride ourselves on offering you the best possible service when shopping with us, we know mistakes do occur from time to time. If there is an issue with any of the items you receive, please contact us and we will do our best to resolve your issue with speed, ease and with the absolute minimal inconvenience.

We aim to provide a smooth, hassle-free returns policy. If you have an issue with your order within 30 days of placing your order*, get in contact with our team at hello@grangers.com or by filling in our contact form here.

We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures, so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. Once a member of our Customer Service Team has thoroughly reviewed your request they will contact you to arrange the details of your Return, Refund or Replacement.

Unfortunately we will be unable to provide a refund or replacement if it has been more than 30 days* since you placed your order.

 

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit, it is unfortunately possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not accept delivery and mark the goods as damaged with the courier and contact us immediately to advise that this has happened.

You can contact us via e-mail at hello@grangers.com. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

 

Returns

Once your return is confirmed by a member of our Customer Service Team, you will be given postage instructions. We will be happy to refund postage costs to return an item where the return is required due to an error on our part. For instance:

• If we sent you the wrong item
• If the item is damaged or faulty and cannot be disposed of safely

Please note we are unable to refund postage costs for returns that are made due to the placement of an order made in error. We recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

 

Replacements

We are only able to replace items if they arrive damaged or are defective.  To arrange for a replacement, If you need to exchange it for the same item, send us an email at our team at hello@grangers.com.

 

Refunds

To arrange for a refund, contact our team at hello@grangers.com. You will be notified of successful refund claims. Refunds can take a up to 3-5 days to process, depending on your bank/payment provider, to return to your account.

Please ensure that the delivery address is correct before placing your order. As our order processing and dispatch processes are automated we are unable to amend an incorrectly entered shipping address and orders cannot be refunded in these circumstances.

 

For any questions about your order, contact our team at hello@grangers.com or by filling out our Contact Form.

 

*Our returns window may extend at certain times of the year or because of shipping delays.